Billing FAQ | Capital University


Billing FAQ

  • Q: How and when do I get a bill?

    A: All students will receive a TouchNet eBill sent to their Capital email address. Students will have the capability to allow other authorized users, such as parents, to access their eBill by providing a valid email address for each user. Fall semester eBills will be sent in mid to late July for traditional undergraduate and Law School students, and in early August for all other programs.

    Q: Can I access my Student Account online?

    A: Yes, access to your student account is available through
    You may also access your student account by clicking the link on the Student Accounts page on the Capital University website or via the eBill sent to your Capital email address.

    Q: What is billed on my Student Account?

    A: Your initial Capital bill for each semester can include charges for tuition, room, board and various course fees for Conservatory, Education or Nursing students. Please refer to the Undergraduate Bulletin for a listing of the course numbers that have course fees associated with them. Statements accessed throughout the semester can reflect miscellaneous charges from a number of different offices (parking tickets, Health Center fees, Library fines, etc.)

    Q: What do I do if my bill is not correct?

    A: Please review your registration and housing assignment for accuracy. Should you still have questions regarding your bill, please contact Student Accounts at 614-236-6123 or

    Q: What if an award, aid or loan does not appear on my bill?

    A: Please contact the Financial Aid Office at 614-236-6511 or Law School students should contact the Law School Financial Aid Office at 614-236-6350.

    Q: Can I deduct the Federal Work Study from my balance due?

    A: No. Because these funds are only earned as you work the hours, your student employment award cannot be subtracted from your bill at the beginning of the semester.

    Q: What are Capital’s payment options?

    A: There are three payment options:

    • payment in full by the due date;
    • Tuition Management Systems payment plan (for undergraduates only), or
    • an installment payment plan (2 payments) for all other programs.

    Q: What methods of payment are accepted?

    A: We accept cash and paper checks in the Student Accounts Office in Yochum Hall. Electronic payments (ACH), Visa, MasterCard, American Express and Discover Card payments can be submitted through PayPath, which is accessed through a student’s TouchNet eBill statement.

    Q: How does Tuition Management Systems work?

    A: Tuition Management Systems (TMS) allows you to spread your entire year’s cost over a time span of usually 10 months interest free. There is a nominal enrollment fee of $65. The telephone number to reach TMS is 1-800-722-4867; you can also reach them at You will need the student’s Capital ID number as well as the total budgeted amount for the academic year. TMS only knows Capital’s basic costs. TMS does not know what your individual tuition bill is for the year. You will make your payments to TMS by the 1st of each month and TMS transfers the funds to Capital between the 25th and 28th of each month.

    Q: Why did I receive a statement when I’m on the TMS payment plan?

    A: Statements/eBills are sent monthly throughout the year for your records. It is always important to review your actual charges in comparison to your budgeted amount with TMS. Any miscellaneous charges that are not reflected in your TMS budget should be paid by the statement due date.

    Q: What if I have a credit balance?

    A: If you do not want your credit balance left to cover a future semester’s charges, you must complete a refund request form. This form is available from the Student Accounts Office or you can download it now (PDF).

    Q: What if I want to change a meal plan assignment?

    A: Meal plan changes can be made online through the Office of Residence Life and Housing.

    Please note that changes must occur within the first two weeks of each semester.

    Q: When I have been assigned a work study job, what forms must I complete in order to be paid?

    A: The forms needed are 1) Federal W-4 form, 2) State W-4 form, and 3) Federal I-9. In order to complete these forms, you will need the following: 1) your original Social Security card issued to you by the federal government or your birth certificate (or certified copy of your birth certificate); and 2) your student I.D. card or a driver’s license. If you have a U.S. passport, this would be the only document required. These forms can be completed, with the proper documents, in the Financial Aid Office.

    Q: Is there an ATM machine on campus?

    A: Yes. One ATM is located in the Lobby of the Student Union. This ATM is maintained by PNC Bank. If you have an ATM card with PNC, a service fee will not be charged at that ATM. 

    A service fee will be charged for cards issued by other banks.

    Q: What is the charge for a returned check (NSF, closed account, etc.)?

    A: All returned checks are assessed a $25.00 penalty fee to the student’s account.

    Q: Why do I have a Financial Hold on my account?

    A: You may have an outstanding balance due on your account caused by either lack of payment or unfinished Financial Aid paperwork. All balances must be paid in full to clear your Financial Hold.

    Q: How do I change my address?

    A: Student addresses are maintained by the Registrar’s Office. To update your permanent or local address, you may go to the Registrar’s Web page and print off a change of address form. This form can be sent to the Registrar’s Office or faxed to 614-236-6753. Law School students need to complete an address change form in the Registrar’s Office. Should you have additional questions, please call the Law School at 614-236-6394 for additional information.

    Please contact the Student Accounts Office at 614-236-6123 with any additional questions concerning your student account.