NEWS & EVENTS
  • Comp 4
Employee User Accounts
  • In order to access Capital University’s information systems (e.g, e-mail, blackboard, webadvisor, administrative systems, cappoint), students and employees are issued user accounts based on their role(s) with the institution.
     

    Who is eligible for an email account?

    Access to computer systems and networks owned or operated by Capital University is granted to university community members in good standing including: students, faculty, staff, contractors, Board of Trustees members, emeriti, and approved guests, to promote legitimate educational, research and administrative efforts in keeping with the role of Capital University as an institution of higher education.

    This access is a privilege, not a right, imposes certain responsibilities and obligations, and is subject to University policies and local, state, and federal laws.
     

    What are my responsibilities?

    All Capital University computer and network account holders are responsible for taking the appropriate steps to select and secure their own accounts with passwords. Account requestors and holders should review the Capital University User Account Policy and the Capital University Password Policy for clarity and understanding of these responsibilities.

    Additionally, all account holders must adhere to the University's Acceptable Use Policy (AUP). Failure to comply and/or adhere to all policies will result in your account being disabled and your access to university systems denied.
     

    How do I get a new account?

    Faculty and Staff

    If you are a new faculty or staff member, you must go to the Human Resources Department to have your personal and work related information added to the university's database. The IT department will use this information to validate and create your new account. If you are not in the system, we cannot create an account for you.

     

    Contract Services

    If you are a contractor and you are either working on projects for the university or working within Parkhurst, Aetna or Conference Services, you should submit your request for an account to the IT department.

    You may visit the IT service desk window during normal business hours; contact us via e-mail at servicedesk@capital.edu or telephone at 614-236-6508 to submit your request. Creating accounts for contract service employees is not common, however, an account may be created based on the situation.
     

    How long do I have to wait for my new account?

    New accounts usually take 3 to 5 business days, but may take longer at the beginning of a semester.
     

    How will I be notified that my account is ready?

    The IT department will contact you via email to an alternative email account or by telephone when your account has been created.

    We will send detailed information on your personal user name and a temporary password to your account. You will need to visit https://pwchange.capital.edu/pwreset/ to change your temporary password before getting full access to your account.
     

    What should I do if I don't receive information about my account after 7 business days?

    If you don't receive any information about your new account after 7 business days, you should contact the IT department directly via telephone at 614-236-6508 or by e-mail at servicedesk@capital.edu