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Getting Connected

  • Mobile devices

    You can connect to the university network via Wi-Fi or wired Ethernet. (You'll need your own Ethernet cord.) Each resident living in the residence hall will have one network port available for wired connections. To connect to the university network, students, faculty and staff will need to sign-on through SafeConnect. SafeConnect is a security compliance and network monitoring tool that protects computers from viruses, spyware and security vulnerabilities while on the university network. Installation of the SafeConnect Policy Key client is mandatory for all Windows and Mac systems prior to network access. 

    Please note: Modems, routers, switches and hubs are not allowed on the university network and could be damaged if plugged into a university network port. The university will not be responsible for repair or replacement costs of such equipment.

    System Requirements for Network Access

    Before connecting to the university network, you should ensure that your system meets the following security requirements:

    • All Windows 7, 8 and 10 systems should have current windows updates and security patches.
    • All Windows 7, 8 and 10 systems should have an active antivirus application installed. Some popular antivirus solutions are: Avast, AVG, MS Security Essentials or McAfee. "Link scanner" programs (e.g., Webroot Security Scanner, Kaspersky Security Scan, BitDefender Mechanic) do not qualify as active antivirus protection, and will not meet our requirements for network accessibility. If you have questions about whether a particular product qualifies, please contact IT before making a purchase!
    • Install the SafeConnect Policy Key client for Windows and Macintosh systems.
    • Perform a virus scan to remove any viruses or malware that may hinder the network registration process

    Once you're ready to connect, you can configure your computer for network access using our instructions for Windows (PDF) or Mac (PDF). 

    Mobile Devices

    You can register and connect your iPhone or iPad using our instructions for Mac (PDF). If you have questions or encounter problems, please contact the IT Help Desk for further assistance at 614-236-6508 or servicedesk@capital.edu.

    Connecting Your Gaming and Other Devices

    To use gaming consoles or other devices (e.g., Roku) on Wi-Fi, please visit https://safeconnect.capital.edu:9443/enroll from a device you have already connected to Capital's network. You may need to find instructions from the manufacturer to locate the MAC address for your specific device, as you will need that information to complete the enrollment. Once you finish the enrollment process, join the Capital-Registered Wi-Fi network from your device. You may be asked for a password to connect to the Capital-Registered network. If so, please contact the IT Help Desk at 614-236-6508 for assistance.


  • Residence Hall Cable Television Services

    Each residence hall room and apartment offers high definition (HD) digital cable via a coaxial cable jack. To receive all available HD digital channels, students must bring a digital-ready television equipped with a QAM (quadrature amplitude modulation) tuner. Televisions without a QAM tuner will not be able to receive digital channels.

    What Is the Difference Between Analog and Digital Television?

    NTSC, named for the National Television System Committee, is the analog television system used in the United States from 1941 to 2009. After nearly 70 years of use, the FCC ordered the discontinuation of most over-the-air analog transmissions in the United States in 2009. An ATSC (Advanced Television Systems Committee) tuner is a type of television tuner that allows reception of HD digital channels. The FCC required television broadcasters to switch to digital transmissions in 2009. The ATSC tuner is currently included in most new televisions, including the inexpensive "digital conversion boxes" (boxes used to help older televisions receive digital programming) that were widely available leading up to the 2009 switchover.

    What Is a QAM Tuner?

    QAM is the format by which digital cable channels are encoded and transmitted via cable television providers. It will allow your television to receive digital cable programming without a digital conversion box. Unfortunately, some less expensive televisions may come with a very low quality QAM tuner that may not be strong enough to pick up all of the digital channels. You should verify the specifications of a television model before purchasing or bringing to campus to ensure you will be able to receive digital channels.

    Please refer to the manufacturer's website and the model specifications to determine if your television is equipped with a QAM tuner, or before purchasing a new television for campus.

    What Type of Television and Equipment Should I Bring to Get Cable?

    Students should bring a LCD or LED HDTV television capable of displaying 720p or 1080i resolution with a clear-QAM tuner. If you play video games or want to connect certain devices to your television, be sure it has HDMI inputs. The diagonal screen size of your television will be your choice. You should also bring your television remote and a coaxial cable.

    How Do I Connect?

    To connect, you will need a HDTV with a clear-QAM tuner, the TV remote, and a coaxial cable. Please follow the steps below to connect. If your television does not have the options listed below, refer to your owner's manual or the manufacturer's website.

    1. Connect one end of the coaxial cable to the coaxial jack on the wall-plate (this is typically a black color in residence halls) and connect the other end to the “IN, CATV or ANTENNA” jack on your television.
    2. With your remote, set your television tuner to CABLE. Refer to your owner’s manual or manufacturer website for guidance on where to find this setting in your television menu.
    3. Run your televisions auto-program or scan for channel feature in order to store all available channels.
    4. When completed, scroll through the channels with your remote to ensure you are receiving all available programming.

    What Do I Do If I Have Cable Issues?

    Most cable issues can be resolved by following the auto-programming or channel scanning procedure again. If you are still having issues with the cable in your room and have auto-programmed or scanned several times, please contact the IT Help Desk for assistance at servicedesk@capital.edu or call 614-236-6508.

    Please be prepared to provide specific detailed information of the issue you are experiencing and the make/model of your television set. This will help the IT technician troubleshoot your problem more easily.